We have been implementing focused ICT solutions that are driven with many world class technology partners. To name some of the Principal Technology Partners are IceWarp, xCally, NeApps, Barracuda, HP Enterprise, Lenovo, Dell and CISCO.

IceWarp is a Unified Collaboration Suite that features Enterprise Email and Social Office solution. We have been implementing and being a main enterprise partner for almost 10 years. Vizone Solutions have also work on its own product platform codename vApps to leverage IceWarp collaboration suite. Vizone’s vApps works seamlessly with IceWarp on a single integrated platform as a sharing point of an organization. Emails, Documents and Collaborations can be viewed and edited via a single dashboard.

XCALLY MOTION, one of the first Omni Channel solution integrated with AsteriskTM and the most innovative real time solutions available on the market.

Motion provides multiple channel management with a unique integrated system, thus allowing the following benefits:

  • The customer care agents could manage several channel interactions according to their SKILLS
  • The supervisors can access to the interaction history in the Contact Management module, being able to analyze the entire Customer Journey.
  • Real Time Dashboards are Multi-Channels.
  • Analytics are Multi-Channels.
  • The Routing Logic can be configured per each channel according to effective strategies: for example the web chat messages can be routed inside a Queue (group of agents) for 30 seconds, than to a secondary Queue (another group of agents) after 60 seconds, or to some specific agents, etc... etc... The same for Email, SMS and further channels we are going to add inside the solution.
  • Triggers & Automations can be configured to design effective event driven or automatic behaviors.

We at Vizone Solutions are using xCally to empower our clients on handling better customer services. Besides that, it is a very cost effective Customer Care Solution.